Information We Collect
When You Visit our Websites
You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the Demo Request, or you subscribe to the Services we request that you provide Personal Information about yourself, and we collect Navigational Information.
When You Use our Services
We collect information from you in various ways when you subscribe to or use our Services. Information we may collect includes name, email address, and phone number. For instance, we may collect information, including personal information, when you sign up to use our Services, provide us with data directly or through our Services, or submit information or queries to or otherwise use our Services. We may also collect payment information from you, such as information about a financial account or a payment card used to be used for purchasing access to certain of the Netrivals Services. This information will be collected and processed by our third-party payment processor (Recurrly, Stripe, Inc.).
In addition, when you use our Services some information may be collected automatically. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. That information may include your computer’s Internet Protocol (IP) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your computer’s operating system and information about your usage and activity with respect to our Services. We use this information to analyze trends, to administer the Services, to track users’ movements around the Site and Services and to gather demographic information about our user-base as a whole.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. We collect and process payment information from you when you subscribe to our Services. Payment information includes credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
When you use our Services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Netrivals for the operation of our Services, to maintain quality of our Services, and to provide general statistics regarding use of our Services and Websites. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Information We Collect from Third Parties
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.
Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at firstname.lastname@example.org, so that we may delete the information.
How We Use Information We Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
- register for an account with us;
- apply to become a partner;
- improve your browsing experience by personalizing the Websites and to improve our Services and Applications;
- respond to comments and questions and provide customer service;
- deliver service messages and other services and content you request and to send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- send information or Netrivals content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- promote use of our Services to you and share promotional and information content with you in accordance with your communication preferences;
- meet legal requirements;
- and conduct an aggregated analysis of the performance of promotions.
Legal Basis for Processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ("EEA"), you can contact us at email@example.com on your Data Protection.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve the Websites and our Services. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Netrivals.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
Social Media Features
Retention of Personal Information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the subscription to our Services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communcations" below.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Netrivals account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How We Share Information We Collect
We employ other companies and people to provide services to visitors to our Websites, our customers, and users subscribed to our Services and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information in order to provide you with better service, providing customer service or support, and an employment resources company to process your job applications. In all cases, we will share the personal information you provide only as reasonably necessary for the third party to provide that service.
Cookies and Similar Technologies
Information Collected by Our Customers
Our customers can use the tools we provide, as well as tools provided by third parties, to collect information. Netrivals does not control our customers' use of these tools, nor do we control the information they collect or how they use it.
Third Party Tracking Technologies
How to Access and Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.
To exercise any of these rights, please contact us by email at firstname.lastname@example.org or by mail to Netrivals SL, Avinguda Meridiana, 358 planta 14, 08027 Barcelona, SPAIN. Attn: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
To Unsubscribe from Our Communications
You may unsubscribe from our communications by clicking on the "unsubscribe" link located on the bottom of our e-mails or by any "opt-out" mechanism and other required information included, updating your communication preferences, or by sending us email at email@example.com or by mail to Netrivals SL, Avinguda Meridiana, 358 planta 14, 08027 Barcelona, SPAIN. Attn: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.
How to Contact Us
Please contact us with any questions or comments about this Policy, information we have collected or otherwise obtained about you, our use and disclosure practices, or your consent choices by email at firstname.lastname@example.org or by the contact information listed at: http://www.netrivals.com